At Island Health, we always look for ways to improve your care experience. We are excited to share a few important updates about how technology is helping our providers spend more time with patients and less time on paperwork.

Let’s take a closer look at how these innovations are transforming your visit, from check-in to check-out.

Ambient Listening AI: More Face Time, Less Screen Time 

We are introducing ambient listening AI technology in select clinic rooms. This technology securely listens to your conversation with your provider (with your permission) and automatically creates clinical notes from the discussion. This allows your provider to:

• Focus more on you instead of typing on a keyboard
• Spend more time answering your questions
• Ensure accurate and complete documentation, so nothing gets missed

Your privacy is our top priority—conversations are only recorded and transcribed with your consent, and the system is compliant with HIPAA and other security standards.

TEFCA: Connecting the Dots for Your Health

Have you ever been referred to a specialist and had to repeat your medical history or redo tests? That’s about to change.

We’re proud to be joining TEFCA — the Trusted Exchange Framework and Common Agreement, a nationwide effort to make health information securely and seamlessly shareable across different healthcare organizations.

Here’s what TEFCA means for you:

• Your medical history travels with you—from your primary care doctor to specialists, labs or even emergency rooms in other states.
• Less repetition of paperwork and tests
• Faster, more coordinated care
• Greater transparency and access to your health information

TEFCA makes healthcare more connected, safer and more convenient—especially if you see multiple providers or travel to different states.

Self-Scheduling: Take Control of Your Appointments

We know your time is valuable. That is why we now offer self-scheduling for many appointments through our patient portal and mobile app, myIslandHealth.

With just a few clicks, you can:

• Book or reschedule visits at your convenience—anytime, day or night
• Choose the date, time and provider that works best for you
• Receive reminders and manage follow-ups without having to call

Whether it’s your annual check-up, a follow-up visit, screening mammogram and more, self-scheduling puts you in control of your time and care.

Island Health is proud to provide updated technology to bring more human connection back to healthcare. With ambient listening AI, TEFCA and self-scheduling, we are committed to using smart, secure tools to enhance your care experience. As always, thank you for trusting our five star-rated organization with your health and wellness!