INSURANCE COUNSELING

Find out what is available to you and how to sign up for affordable insurance plans through Island Health’s free health insurance counseling program.

BILL PAY

You have the convenient option of paying your account balance online using our secure online bill-pay system, 24/7.

 

CONTACT

P: 360.299.1378

Office Hours:
Monday-Friday
8:00 a.m.-4:30 p.m.

PATIENT ACCOUNTING OFFICE

The Business Office window is closed to in-person visits.
Staff are still available to assist with questions or payment over the phone.

ACCEPTED INSURANCE PLANS

Island Health accepts most health insurances. Below is a list of the most common insurances accepted. However, not all plans offered by the insurance company may be accepted. Please contact your insurance company if you have a specific question or need to know if Island Health is “in network” for your specific plan.

Aetna
Blue Cross of WA and AK
Cigna
First Choice Networks
First Health
Kaiser Permanente
LifeWise
Medicaid
Medicare
Premera
Regence
Tricare
Uniform Medical
Uniform Services Family Health Plan
United Healthcare

*The above links lead to external sites.

QUESTIONS?

If you have questions about your individual insurance coverage, contact your insurance carrier. Your insurance card will have a phone number for member services.

For health insurance counseling, including the insurance exchanges, Medicaid and Medicare, visit our Health Insurance Counseling page.

COST ESTIMATES

Our staff understands the peace-of-mind that comes from knowing the cost of a procedure or visit in advance. Patients who would like an estimate prior to their visit can contact our Admission Counseling Office at 360.299.4203.

Learn more about hospital pricing and hospital quality by selecting a button below.

The below buttons lead to external sites.

PRICING

The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurers.

BILLING TRANSPARENCY

At Island Health, we aim to answer your billing and insurance questions with transparency and accuracy. Our Patient Accounts team is available to work one-on-one with patients to coordinate financial agreements before, during and after any procedure. You have the convenient and secure option of paying your account balance online using our online bill-pay system, 24/7.

BILLS FROM OTHER PROVIDERS

Many physicians, ambulance companies and labs that provide care or services at Island Health are separate businesses with their own billing and accounting procedures, which is why you may receive a bill from other providers or groups.

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE BILLING

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
Learn more about your rights.

FINANCIAL ASSISTANCE PROGRAM

Patients who meet certain requirements may be eligible for consideration under Island Health’s Financial Assistance Program (formerly Charity Care).

For more information on our Financial Assistance Program, please review the following documents or contact Patient Accounts.

Additional Financial Assistance Resources

FINANCIAL POLICY

Patients are required to pay balances in accordance with the following guidelines:

  • Payments may be made using cash, check, or credit card (Mastercard, Visa, American Express or Discover are accepted).
  • Physician office and therapy visit co-pays are required on the date of service. Lack of co-pay payments for any visit may result in rescheduling of the service.
  • Extended payment plans are available upon approval with a maximum extension of twelve (12) months and a minimum payment of $50 per month.
  • Delinquent accounts will be referred to a collection agency at which time additional fees will be assessed.

If you are unable to meet these terms or need help paying your bill, financial assistance is available to those who qualify. Please contact our Patient Accounting Office at 360.299.1378 or 855.440.4200 x1378.