Emergency Services Project
Emergency Services Project
2023-2024
Island Health is working to update our facility to better provide emergency services so you can get help when you need it most.

Architect: BNH Botesch, Nash & Hall
Contractor: Wellman & Zuck
Construction timeline: July 2023–March 2024
Estimated cost: $4.5 M
Elevator Shaft & Stairs
Elevator Shaft and Stairs
July-December 2023
A trauma elevator will be constructed to accommodate large gurneys and emergency care providers, ensuring life-flight personnel can continue their expedited care on their journey to the Emergency Department.
Registration Area (Main Entrance)
Registration Area
(Main Entrance)
August-November 2023
The redesign and modernization of the 24th Street main entrance will accommodate a welcome desk and six patient access kiosks with improved privacy.
Rooftop and Helipad
Rooftop and Helipad
September-December 2023
Island Health’s helipad sees over 170 landings each year from Airlift Northwest and Life Flight helicopters.
Rooftop helipads are proven more safe for landing and transporting patients to and from the Emergency Department.
Emergency Department Interior
Emergency Department Interior
November-December 2023
Improved patient and staff safety will be achieved by installing security doors to create a separate Emergency Department, ensuring healthy individuals are separated from sick patients.
Patient Waiting Area
Patient Waiting Area
November 2023
The current central registration area will turn into an expanded centralized patient waiting area for all hospital services.
Emergency Department Registration & Security Desk
Emergency Department Registration & Security Desk
December 2023-March 2024
An integrated registration desk within the Emergency Department, along with a dedicated security desk in the vestibule, will improve staff and patient safety.

Follow Our Progress!

Safety first! With construction comes important safety requirements; therefore, patients, visitors and staff should not enter construction zones at any time. Thank you for your cooperation as we update our spaces.

Construction Updates

  • Island Health's newly remodeled main lobby, with expanded patient registration desks and a cheerful volunteer to welcome visitors.

    January 1, 2024:

    Happy New Year! Great progress was made on the project in 2023!

    Main Hospital Entrance Lobby: The lobby is now open to patients and visitors. The contractor will be working on a few punch-list items over the coming weeks. The door to the 24th Street Clinics will be closed until work is completed. Patients seeking to check in for laboratory services, diagnostic imaging, or surgical services will use the Main Entrance during regular business hours, Monday―Friday 6:00 a.m.―6 p.m., Saturday 7:30 a.m.―1 p.m. This entrance is closed on Sunday. The ED entrance will only be used for emergency patients and after-hours access to the hospital. All after-hours appointments and visitors will register in the ED.

    Central Waiting: Work has started to convert Central Registration to Central Waiting. Seating will be available for patients during construction, but it will be somewhat limited. We anticipate construction in this area throughout the month of January.

    Emergency Department: The ambulance bay is reopened and work in the ED continues to update flooring, paint and casework.

    Rooftop Helipad: We now have a helipad on the roof! Work will continue for several months to finalize the elevator and stairwell and install safety features on the roof.

Improved Care Delivery and Safety

Through a federal grant that was applied for in 2019 and received in 2022, Island Health is relocating the helicopter pad from the north parking lot to the roof of our Acute Care Unit, closer to the Emergency Department (ED). This project also includes updates to the ED and Main Entrance (off of 24th Street) to improve patient flow, safety and security. Once complete, the ED will be a secured department, and our 24th Street entrance will become a true “front door” to the organization. Patient parking at the south end of our campus, near the ED, is very limited. This “back door” entrance should be used by emergency patients and staff only.

Key highlights and benefits of the Emergency Services Project:

  • Relocation of the helicopter pad to the roof, closer to the Emergency Department
  • Enhanced building security for patients and staff
  • Improved flight path for airlifts
  • Creation of a true “front door” to Island Health on 24th Street
  • Expansion of the 24th Street parking lot for expanded clinic space
  • Improved patient flow and wayfinding

Project Details & Milestones

Architect: BNH Botesch, Nash & Hall

Contractor: Wellman & Zuck

Construction Timeline: July 2023 – March 2024

  • Elevator Shaft and Stairs: July-December 2023
  • Registration Area (Main Entrance): August-November 2023
  • Rooftop Helipad: September-December 2023
  • Emergency Department Interior: November-December 2023
  • Patient Waiting Area: November 2023
  • Emergency Department Registration and Security Desk: December 2023-March 2024

Estimated Cost: $4.5 M

Funding Sources: 

  • $2.5 million Federal Funding sponsored by Sen. Cantwell
  • $2.0 million philanthropy, grants & other sources