In many hospitals, innovation is often discussed in terms of new devices and software upgrades. The most meaningful transformations happen, however, when clinical insight and technology align around a single purpose—to provide the best patient experience. That alignment is visible between Island Health Chief Information Officer (CIO) Galina Gandy and Chief Nursing Officer (CNO) Jennifer Graham, as they work to lead Island Health and design patient and staff experiences that are enhanced by technology.

One of the key projects that Gandy and Graham are spearheading this year is the modernization and renovation of 25 inpatient rooms. Designed with people at the heart of it, this project blends comfort, safety and smart technology to support our care teams and enhance the experience of patients and their families. Turn to page 27 to learn more about this exciting project, funded in part by the Island Health Foundation.

Another recent collaboration between Gandy and Graham was the modernization of the Birth Center’s IT systems to increase efficiency, improving nursing and provider satisfaction. Gandy and Graham also partnered to streamline patient care in Surgical Services for cardiac monitoring and telemetry by introducing new, automated technology.

The pair are excited to expand similar technology throughout the organization in 2026 to enhance the clinical and patient experience.

“Our work is all about creating the best healthcare environment, where compassionate care comes first and technology helps make it possible,” explains Graham. “Partnering with Galina on these important projects allows us to better support our care teams and deliver the highest level of care to patients and their families.”

With vision, collaboration and heart, Gandy and Graham are building the future of rural healthcare—right here, where it matters most.